Promise only what you can deliver. Then deliver more than you promise. ~Author Unknown One of the hardest aspects of being a leader is meeting expectations. As you well know,…

At some point, all of have had to apologize for something. Whether you’re a high-ranking politician, a manager, a football star or even a parent, we all make gaffes or…

A new phenomenon has popped up in the last of couple years where more and more people are subscribing to the concept of “Paying it Forward.” Have you heard the…

Meet Mario. Mario is a 26-year-old customer service agent at a call center. He works on a team of about 25 agents who all report to their manager, Janelle. Mario…

Ever notice how the best football, basketball and baseball players are courted and coveted by multiple teams? It’s how LeBron went from Cleveland to Miami and back again, and it’s…

One of the trickiest areas to navigate in any office or team environment is interacting with different personality types. In any given situation, you could be mingling with introverts and…

Joel Scrivner recently shared his passion for winning and helping others learn how to win with members of the Dallas / Fort Worth Search Engine Marketing Association! Joel began by…

  We’re all coming off the holiday season, removing decorations, putting away all the things we dragged out, enjoying our gifts and hoping others enjoyed our gifts. But with all…

In our last post, we talked about how you can rebuild your reputation, your career, your relationships — even after you made a poor decision that derailed your life. Just…

Eric and Scott both joined the sales team for a company that manufactures alarm, access control, and video surveillance systems for commercial properties. Their customers were security firms who handled…